Terms and Conditions
Last updated: March 2026
About these terms
These Terms and Conditions (“Terms”) govern your use of our website (www.lifeluminahub.org or any subdomain, the “Site”), access to our services (including events, online support, advice sessions, programs, newsletters, and any future online shop for merchandise/products), and any purchases you make from us.
By accessing or using the Site, registering for services, or buying products, you agree to these Terms. If you do not agree, please do not use the Site or our services.
We are Life Lumina Hub, a UK-registered charity [insert charity number]. Our registered address is [insert address]. References to “we”, “us”, or “our” mean Life Lumina Hub.
These Terms should be read alongside our Privacy Policy, Cookie Policy, and Young Person’s Privacy Policy.
Changes to these terms
We may update these Terms from time to time (e.g., to reflect new services, products, or legal changes). We will post the updated version on the Site with the new “Last updated” date. For significant changes (e.g., affecting purchases or your rights), we will notify you via email (if we hold your contact details) or a prominent notice on the Site. Continued use after changes means you accept them.
Use of the website
You may use the Site for lawful purposes only. You must not:
– Use it in any way that breaches any applicable law
– Transmit viruses, malware, or harmful code
– Attempt to gain unauthorised access, interfere with, damage, or disrupt the Site
– Copy, reproduce, or exploit content without our permission (except for personal, non-commercial use)
– Harass, abuse, or post offensive content in any interactive features
We may suspend or terminate access if we reasonably believe you breach these Terms.
The Site and content (text, images, videos, logos) are owned by us or licensed to us and protected by copyright and other intellectual property laws. You may view/print for personal use but not for commercial purposes without permission.
Our services (events, support, programs)
We provide charitable services to support young people’s wellbeing, mental health, personal growth, and related activities (e.g., online/in-person events, advice, workshops).
– Services are provided free or for a suggested donation unless stated otherwise.
– Registration may require personal details — see our Privacy Policy.
– We aim to deliver services as described but reserve the right to change, cancel, or reschedule (e.g., due to low numbers, unforeseen issues, or safeguarding concerns). We will notify you where possible and offer alternatives/refunds if fees apply.
– Any advice or information is general and not a substitute for professional medical/therapeutic support. We are not liable for reliance on it.
– Safeguarding: We follow strict policies to protect young people and vulnerable adults. If we have concerns, we may contact authorities, parents/carers, or relevant services as required by law.
Participation is at your own risk (except for death/personal injury caused by our negligence).
Purchases of products/merchandise (if applicable)
If we offer an online shop for merchandise (e.g., branded clothing, books, digital resources):
- Orders and contracts: Placing an order is an offer; we accept by sending confirmation email. Contracts form under English law.
- Pricing and payment: Prices include VAT where applicable (charities may qualify for exemptions). We use secure third-party processors (e.g., Stripe/PayPal); we do not store full payment details. Payment is in GBP.
- Delivery: For physical goods, estimated times are provided; risk passes on delivery. For digital products, access is immediate upon payment.
- Returns and refunds: Physical goods: 14-day cooling-off right under Consumer Contracts Regulations (start from delivery day). Return unused items in original condition for refund (you pay return postage unless faulty). Digital/content: No right to cancel once downloaded/streamed (unless faulty).
- Faulty/damaged: Free replacement/repair/refund per Consumer Rights Act.
- All sales support our charitable objects; refunds are discretionary beyond statutory rights.
- Title and risk: Ownership passes on full payment; risk (e.g., loss/damage) passes on delivery.
We reserve the right to refuse/cancel orders (e.g., stock issues, suspected fraud).
Donations
Any donations (one-off/recurring) are voluntary and non-refundable except in error or as required by law. We may use Gift Aid where eligible. See our separate donation terms if applicable.
Liability
To the extent permitted by law:
– We provide the Site/services on an “as is” basis without warranties (except statutory implied terms).
– We are not liable for indirect/consequential loss (e.g., data loss, profit loss), or for interruptions due to technical issues, maintenance, or third-party actions.
– Our total liability for any claim is limited to the amount you paid us in the last 12 months (or £100 if no payment).
– Nothing excludes liability for death/personal injury from negligence, fraud, or statutory rights.
Third-party links and content
The Site may link to third-party sites (e.g., social media, partners). We do not endorse/control them and accept no responsibility for their content or privacy practices.
Indemnity
You agree to indemnify us against losses/claims from your breach of these Terms or misuse of the Site/services.
Governing law and jurisdiction
These Terms are governed by English law. Disputes are subject to the exclusive jurisdiction of English courts (unless you are a consumer in Scotland/Northern Ireland, where local rules may apply).
Third-party links and contentContact us
Questions about these Terms:
Email: info@lifeluminahub.org.uk
Thank you for supporting Life Lumina Hub. Your engagement helps us help young people shine brighter!